- Provide an operative local number, such as that of your hotel/apartment's front desk. - Be at the hotel lobby at least 15 minutes before the scheduled pickup time. - Allow a 30-minute buffer, as traffic or road conditions may cause delays to hotel pickup and drop-off. - For any concerns after booking, you may dial our customer service hotline on the e-voucher. - In cases of extreme weather conditions, this tour may be cancelled or the itinerary might be changed. - Children one year old and below can join the tour for free, but must share a seat with a parent or guardian. - Children must be accompanied by a paying adult at all times.